FAQ

Answers to common questions about BEEP’s features, pricing, and support to help you get started or troubleshoot.

What are the benefits of BEEP Premium?

BEEP Premium offers unlimited product tracking, so you can add and manage as many products and categories as your team needs! It also includes an ad-free experience to expiration date tracking, and priority access to our support team.

Can I track product quantities in BEEP?

BEEP does not have a built-in feature for quantity tracking. As a workaround, we recommend adding quantity details in the memo when registering a product.

If you need precise inventory tracking with real-time updates, check out our sister app, BoxHero.

Download BoxHero on Google Play or the Apple App Store:

Is the expiry date automatically added when I scan a barcode?

No, expiration dates are not automatically inserted when scanning a barcode. Barcodes do not contain expiration date information, so you will need to enter it manually.

Can I export my data?

Yes! You can export your product data as an Excel file. Simply go to Settings > Help & Support > Export to Excel to download your data from BEEP.

I accidentally deleted a product. How do I restore it?

If you accidentally deleted a product, you can restore it by going to Settings > Team Settings > Recently Deleted. Use the search bar to find a specific product if needed. You can also see who deleted the product and when it was deleted.

Can I change how I enter expiration dates?

Yes! To update your expiration date input method, go to Settings > Preferences > Data Input Method.

You can choose your preferred entry format:

  • Text: Manually enter the date in YYYY-MM-DD format.

  • Calendar: Select a date from a calendar picker.

  • Spinner: Scroll to choose a date.

How do I change my language?

BEEP automatically uses the language set on your device. To change the app language, update your device's language settings:

  • Android: Settings > General Management > App Languages.

  • iOS: Settings > General > Language & Region > Preferred Languages.

How do I delete my team?

To delete your BEEP team, follow these steps:

  1. Go to Settings > Team Settings > Members.

  2. Tap the vertical ellipsis (⋮) next to each member and select “Remove from team”.

  3. Remove all team members, including yourself.

How do I delete my account?

To delete your BEEP account permanently:

  1. Go to Settings.

  2. Tap the vertical ellipsis (⋮) in the top right corner.

  3. Select “Delete Account” and confirm.

Note: This action is irreversible. All data will be permanently deleted, but you can create a new account anytime.

Can I use other payment methods?

BEEP accepts in-app payments through the iOS App Store and Google Play.

For annual subscriptions, we can provide a separate payment link via Stripe (or other available methods). If you have any questions or need assistance, please contact us at support@beepscan.com.

How can I get a receipt or invoice for my payment?

If you made a purchase within the app, you can retrieve your receipt or invoice through your platform's purchase history:

Why am I not receiving notifications?

If you are not receiving expiration alerts from BEEP, please make sure that:

  1. Notifications are enabled for BEEP in your device settings.

  2. Your app is updated to the latest version.

  3. You are logged into the correct account associated with your BEEP team.

Help! The app isn’t working.

If you’re having trouble with BEEP, please try the following:

  1. Notification Settings: Make sure notifications are enabled in both the BEEP app and your device settings.

  2. App Version: Check if you’re using the latest version of the BEEP app. If not, update it and see if that fixes the issue.

  3. Internet Connection: A poor or unstable internet connection can affect notifications.

  4. Other Changes: Let us know if you’ve recently changed your device settings or account, as these might be affecting notifications.

If everything seems fine but the issue persists, please share details about the specific products or expiration dates you’re having trouble with. A screenshot or screen recording will help us resolve the issue faster.

Can’t find the answer you’re looking for?

If you can't find your questions here, you can direct them to support@beepscan.com.

To help us better assist you, please include as much information as possible when reaching out. Be sure to provide your Team Name and Team ID (found in Settings, displayed as a number followed by a hashtag #).

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