FAQ

Can I download the managing product lists to Excel?

The list of products will be downloaded in Excel file by clicking [Setting] > [Export to Excel].

Can I combine my group as one?

There is no way you can combine the group by yourself. Please contact us and we will assist you.

How to withdraw from the group?

You can leave your team by clicking [Member] > [Select member].

What can I do when I am getting an message saying 'unable to scan the barcode'?

The barcode scan will be activated by downloading the barcode scanning module. Please check your internet connection and try again.

Is there a limit on product registration?

Free customers can register up to 50 items and premium customers can register up to unlimited numbers.

How to manage the notification?

You can set up the date to get a notification by clicking [Category] > [Setting].

Can I join my existing group with a different device?

Even if you change the device, you can still use existing account from your previous device.

My barcode scanner doesn't work. What do I do?

  1. Please check your network connection.

  2. Please turn off-on your mobile device completely and try the BEEP barcode scanner again.

  3. If the error still occurs, we recommend checking your Google Play Service app. The Google Play Service should be installed by your device manufacturer. https://play.google.com/store/apps/details?id=com.google.android.gms If the Google Play Service is up to date, please clear pre-downloaded data from the app, Setting > Apps > Google Play Service -> Storage -> Manage Space -> Clear All Data After this step, you can launch our BEEP application, you will see the same message, “Unable to use barcode scan feature”. In this step, the Google Play Service downloads the barcode scanning module in the background, so after a few minutes, you can use the barcode scanning feature. Please keep in mind, your internet connection is necessary because the barcode scanning module should be downloaded from Google Server.

If such an error still occurs, please contact our customer service.